To whom must the findings of the QA program be communicated?

• A. External regulators
• B. Pharmacy personnel
• C. The public
• D. Insurance companies

Answer: (B)

Quality assurance findings are meant to drive improvement within the pharmacy, so they’re shared with those who can act on them. Communicating the results to pharmacy personnel—pharmacists, technicians, and other staff involved in dispensing, compounding, and patient care—allows necessary corrective actions, policy updates, and staff education to be implemented to prevent recurrence and protect patient safety. Reporting to external regulators happens only if a specific regulatory requirement exists, and the public or insurers aren’t the typical audience for internal QA results.